Contactless Drive-Thru Pickup

Drive-Thru Pickup is available for all orders that are $49 or above. Orders below $49 can't be placed using our online store.

Drive-Thru Pickup is only available between 11am and 4pm, Monday to Saturday.

Drive-Thru Pickup location is the back of the shop. The street address for the back of the shop is 14 Mawson Place, Mawson, Canberra, ACT, 2607.

If a customer fails to pickup their order on the day they selected, the order will have to be picked-up via the Drive-Thru the next day or the order will be cancelled.

Returns and Incomplete Orders

Out of Stock Goods

If any goods that you have ordered are out of stock, we will contact you and you will have the option to proceed with the order without the unavailable goods, delay the collection until the goods are available again, or cancel the whole order. You will receive a refund based on the option you select.

Missing Goods

In the unlikely event that certain ordered goods were not included with your order, please contact us and we will ensure that either you can collect your missing goods or you are refunded the full value of the missing goods.

Rotten or Damaged Goods

Returns for rotten or damaged goods lasts 2 days. You must contact us within 2 days regarding all rotten or damaged goods. you can contact us by using the feedback form, sending us an email, or calling us.

If 2 days have elapsed since your purchase and you haven't contacted us, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, the goods must be returned in the same condition that you received them. Goods can be returned to to Mawson Halal Market, 2/79 Mawson Place, Mawson ACT 2607, Australia. 

Change of mind

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. This includes all meats, fruits, and vegetables.

Refund

Once your refund for rotten or damaged goods is accepted and approved, the applicable amount will be returned to you via the original payment method used.